1. Purpose
These terms govern the sale of Starlace products on this online store to consumers. Placing an order implies acceptance of these terms.
2. Products
The products offered are those described on the website on the day of the order, while stocks last.
3. Prices
Prices are shown in euros, all taxes included. Shipping within the European Union is free from 2 curtains; for a single curtain it costs €4.99. Shipping costs are shown before the order is confirmed. The applicable price is the one displayed when the order is confirmed.
4. Orders
The order is final once payment is confirmed. A confirmation e-mail summarising your order is sent to you.
5. Payment
Payment is made online using the methods offered at checkout. Transactions are secured by our payment providers.
6. Delivery
Products are delivered to the address given when ordering. Delivery times and terms are detailed on the Shipping page.
7. Right of withdrawal
You have 14 days from receipt to withdraw from your purchase without giving any reason. Return costs are at your expense. You are refunded within 14 days of receipt of the returned product or proof of its shipment. Details on the Returns and refunds page.
8. Warranties
Our products are covered by the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects, under French and EU consumer law.
9. Use of the product
The light curtains are for indoor use only and must be kept away from water. Starlace cannot be held responsible for improper use.
10. Customer service and mediation
For any question or complaint, contact us via the Contact page or at starlace.led@outlook.com. If a dispute remains unresolved, you can use a consumer mediator free of charge or the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.
11. Applicable law
These terms are governed by French law. If you live in another European Union country, you keep the protection of the mandatory consumer rules of your country.