Right of withdrawal: 14 days
You have 14 days from receipt of your order to change your mind, without giving any reason.
How to return
- E-mail us at starlace.led@outlook.com with your order number, before the 14 days are over.
- We reply with the return address.
- Send the product back within 14 days of your request, complete (curtain, accessories, box) and in good condition.
Return costs
Return costs are at your expense, unless the product is faulty or does not match your order.
Refund
We refund your full order no later than 14 days after your withdrawal request, using the same payment method as your purchase. We may wait until we receive the product, or proof of its shipment, before refunding.
Faulty or damaged product
If your product arrives damaged, does not work or is not what you ordered, e-mail us at starlace.led@outlook.com with a photo. We replace it or refund you at no cost to you. You are always covered by the 2-year legal guarantee of conformity.